TERMS OF SERVICE
YourNIF.com Terms of Service
1) Parties and acceptance
1.1. These Terms of Service (“Terms”) govern access to and use of YourNIF.com (the “Website”) and the purchase and provision of the services offered through the Website (the “Services”).
1.2. By accessing the Website, placing an order, checking any acceptance box, or otherwise using the Services, you (“you”, “Customer”) agree to be bound by these Terms. If you do not agree, do not use the Website or Services.
1.3. If you use the Services on behalf of another person, you confirm you have the authority and valid consent to do so and to provide their data and documents.
2) Service Provider (who provides the service)
2.1. The Services are provided by Francisco G. Pereira (“Service Provider”, “we”, “us”).
2.2. Contact details:
Address: Campo Grande 28 7.ºD, 1700-093 Lisbon, Portugal
General / Support / DPO email: info@yournif.com
3) Description of the Services
3.1. YourNIF.com provides administrative support services related to obtaining a Portuguese tax identification number (NIF) and associated steps, as described on the Website at the time of purchase.
3.2. The Services may include (depending on what you purchase): document collection and verification, preparation of forms/requests, communications supporting the submission and follow-up of a request, and customer support.
3.3. The Service Provider is not part of the Portuguese Tax and Customs Authority (Autoridade Tributária e Aduaneira) and does not control public authority processing.
4) No professional advice; intermediary nature
4.1. The Service Provider does not provide legal advice, tax advice, investment advice, accounting services, or representation as a law firm or accounting firm.
4.2. Any information provided on the Website or by support is general information about the process and does not replace tailored advice from qualified professionals.
4.3. You remain responsible for your personal and tax decisions and for verifying whether the Services meet your needs.
5) Eligibility and Customer responsibilities
5.1. You must be at least 18 years old to purchase Services.
5.2. You agree to:
provide complete, accurate, and truthful information and documents;
keep your information updated where relevant;
respond promptly to requests for additional information;
ensure you have the right to share any third-party data you provide (including family members or dependants);
use the Website lawfully and not attempt to disrupt, reverse engineer, or misuse it.
5.3. You acknowledge that incomplete/incorrect information, inconsistent documents, or delays in providing requested items may delay or prevent completion of the Services.
6) Identity verification and right to refuse or suspend
6.1. To provide the Services, the Service Provider may require copies/scans/photos of identification documents and proof of address, and may request additional documentation depending on your situation.
6.2. The Service Provider may refuse, suspend, or terminate Services if:
required information/documents are not provided;
information appears false, inconsistent, or suspicious;
the request would violate applicable laws or regulations; or
continuing would pose fraud, security, compliance, or reputational risks.
7) Estimates; no guarantee of outcome
7.1. Any timelines displayed on the Website (including “turnaround time”) are estimates only and are not guaranteed.
7.2. The Service Provider undertakes to use reasonable efforts to provide the Services professionally and in a timely manner; however, outcomes depend on factors outside our control (including public authority processing and third-party systems).
7.3. The Service Provider does not guarantee that a NIF will be issued in every case.
8) Fees, taxes, and payment (PayPal)
8.1. Prices and what is included are shown on the Website at checkout. Unless explicitly stated, fees do not include any government fees or third-party charges.
8.2. Payments are processed via PayPal, including PayPal payments and credit/debit card payments via PayPal.
8.3. You authorise PayPal to process your payment in accordance with PayPal’s terms and policies. The Service Provider does not typically receive or store full payment card details.
8.4. If a payment fails, is reversed, or is subject to a chargeback, the Service Provider may suspend work until the payment is resolved.
9) Cancellations, withdrawals, and refunds
9.1. Before work starts. If you request cancellation before we begin substantive work on your order, we will assess a refund, which may exclude non-refundable payment processing costs where applicable.
9.2. After work starts. If you request cancellation after we begin substantive work, you may be entitled to a partial refund reflecting the portion of Services not yet performed, unless the Service has been fully performed.
9.3. EU/Portugal consumer right of withdrawal (distance contracts). If you are a consumer, you may have a statutory right to withdraw within 14 days in certain cases. If you request that we start performing the Services during the withdrawal period, you acknowledge that:
you may need to pay for the Services performed up to the time you withdraw; and
once the Services are fully performed, you may lose the right of withdrawal for that completed Service.
9.4. How to request cancellation/refund. Email info@yournif.com with your order details and request. We may request information strictly necessary to confirm your identity and order.
9.5. Nothing in these Terms limits any mandatory consumer rights that cannot be waived.
10) Subcontractors and third parties
10.1. The Service Provider may use subcontractors and service providers (e.g., hosting, support tools) to operate the Website and deliver parts of the Services, under confidentiality and security obligations.
10.2. Some steps may involve interaction with third-party systems or authorities; the Service Provider is not responsible for outages, delays, or decisions made by such parties.
11) Website analytics (Google Analytics) and cookies
11.1. The Website uses Google Analytics to measure and understand website usage, subject to your cookie choices.
11.2. Cookie consent and preferences are managed via CookieAdmin.
11.3. For details, please read our Privacy Policy & Cookie Policy.
12) Intellectual property
12.1. The Website, its content, branding, text, graphics, and software are owned by or licensed to the Service Provider and protected by applicable intellectual property laws.
12.2. You may not copy, reproduce, distribute, or create derivative works from the Website content except as permitted by law or with prior written permission.
13) Limitation of liability
13.1. To the maximum extent permitted by law, the Service Provider is not liable for indirect or consequential damages, loss of profits, or loss of opportunity arising from use of the Website or Services.
13.2. The Service Provider’s aggregate liability for any claim relating to the Services shall not exceed the amount paid by you for the specific Service giving rise to the claim, except where mandatory law requires otherwise.
13.3. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (including for wilful misconduct or gross negligence where prohibited).
14) Indemnity
You agree to indemnify and hold the Service Provider harmless from claims, liabilities, damages, and expenses arising out of (i) your breach of these Terms, (ii) unlawful use of the Website, or (iii) providing data/documents without proper rights or consent.
15) Termination
15.1. You may stop using the Website at any time.
15.2. The Service Provider may suspend or terminate access to the Website and/or terminate Services if you breach these Terms or if the conditions in Section 6 apply.
15.3. Sections that by their nature should survive termination (including payments due, intellectual property, liability limitations, and dispute provisions) will survive.
16) Changes to these Terms
16.1. We may update these Terms from time to time.
16.2. Continued use of the Website or Services after changes take effect constitutes acceptance of the updated Terms.
17) Consumer disputes and alternative dispute resolution (Portugal)
17.1. If you are a consumer, you may use Alternative Dispute Resolution (ADR) entities for consumer disputes under Portuguese law. Information about competent ADR entities is made available by the Portuguese consumer authority (Direção-Geral do Consumidor).
17.2. This section does not limit your right to bring a claim before a court.
18) Governing law and jurisdiction
18.1. These Terms and any dispute or claim arising out of or in connection with them or the Services shall be governed by Portuguese law.
18.2. The parties agree that the competent courts shall be the Tribunal Judicial da Comarca de Lisboa.
18.3. If you are a consumer, this jurisdiction clause applies without prejudice to any mandatory consumer protection rules that may grant you the right to bring proceedings in another competent forum.
19) Contact
For questions about these Terms, your order, or the Website, contact: info@yournif.com.